A4 format is commonly used in the rest of the world, so it's not surprising to receive DVI or Postscript files from there. If you try to print in on our printers which are set up for Letter size (8.5"x11"), you may end up with less than satisfactory results.
If you have the TeX/LaTeX source, you can change the source to use the new format and run TeX/LaTeX again.
You can also resize the Postscript output (if you have a DVI file, convert it to Postscript first), by issuing the command
psresize -PA4 -pletter in.ps out.ps
and print the resulting file out.ps.
If this is for publication that requires it to be on A4 paper, you can buy A4 paper from the UBC Bookstore. Ask the IT staff on how to set up the printer to print on A4 paper.
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